Terms & Privacy

In using this website you are deemed to have read, understood and agree to the following terms and conditions.

The following terminology applies to our Terms and Conditions, Privacy Statement and any other Agreements: “Client”, “Patient”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to the Company (Skin You’re In Ltd.). “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

The content of this website is for general information and educational purposes only and to help individuals decide on whether to be seen at Skin You’re In Ltd; it is not meant to be medical advice and not be a substitute for in-person consultation, diagnosis and/or treatment. All questions regarding your medical or mental health issues should be directed in-person to qualified medical professionals such as during your appointment, your GP or emergency medical services.

Under no circumstances will we be liable for any loss or damage including damage to health or appearance caused by readers’ reliance on information obtained through the site, from third parties or a linked site, or readers’ reliance on any product or service obtained from us or a third party.

Use of this website is at user’s sole risk. No information obtained by you from this website or through email shall create any warranty or put Dr Sethi or Skin You’re In Ltd at risk.

All treatments are subject to assessment by the practitioner and will depend on your suitability for the treatment. We may ask you to verify your details by asking for your passport or driving license to ensure we are not treating underage clients.

All offers and discounts are subject to clinic availability as well as assessment by the practitioner.

All treatment courses have an expiry date of 12 months (unless stated otherwise) from the date of purchase and must be redeemed prior to the expiry date or will be invalid unless you can provide a medical letter to support the extension of any treatment courses.

Payment

Please note that Skin You’re In Ltd provides private services (not covered by the NHS) although if necessary we can liaise with your NHS GP or NHS Services via a written letter if you wish for a small charge of the letter (£50) plus usual agreed fees.

Please note that medications/prescriptions are not included in our fees. These will incur a private prescription charge with the chemist, this can vary from chemist to chemist and sometimes it is worth comparing prices with a few chemists. Please also note that blood tests and other lab samples (e.g. nail/skin scrapings, skin swabs, biopsies etc.) will incur an additional charge.

Bookings

We require 48 working hours’ notice to change an appointment or 48 hours notice to cancel an appointment to avoid your fee being forfeited. This can be arranged by emailing us at ‘info@skinyourein.co.uk’. Any bookings made within 48 hours of the appointment date and time are subject to the same terms as described above.

If you are more than 15 minutes late for your appointment, you may not be seen as this may cause other clients who arrive on time problem and disrupt the smooth running of the day.

For frequent non-attendance or cancellation/re-scheduling with less than 48 hours notice, we reserve the right to not issue another appointment.

Skin Products

You have the right to refuse all treatment and advice. This includes skin care products. However when you purchase and pay for the products these are non-refundable and non-returnable.

Termination of Agreements and Refunds Policy

Both the client/patient and ourselves have the right to terminate any Service Agreement for any reason, including the ending of services that are already underway however we have a no refund policy on all treatments and products. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway.

Availability

To arrange an appointment please book through the online booking platform. Availability of appointments cannot be guaranteed. Please contact your GP or attend A&E in cases of an emergency.

Please note that from time to time the website may be down due to website maintenance.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

Complaints

We welcome all feedback, positive and negative, please email us at ‘info@skinyourein.co.uk’.

We are committed to high quality care for all as a core principle of our vision and purpose. We will ensure that patients and their representatives can seek advice, provide feedback or make a complaint about the services we commission or the policies we have developed and implemented. All complaints will be acknowledged within 48 hours and be investigated and reported back to you after 10 working days.

These terms and conditions form part of the Agreement between the client/patient and ourselves. Your accessing of this website and/or undertaking of a booking or buying products from us directly indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy / T&Cs, we will announce that these changes have been made in these Terms & Conditions or on other key pages on our site. You are therefore advised to re-read this statement on a regular basis.

Release of Treatment Records

We encourage clients to take photos of products such as dermal fillers used at the clinic for continuity of care. If you would like copies of your exact treatment records this carries a charge of £50 administration cost as this is a service outside of our appointment. You will need to sign a consent form to release your medical information.

Verbal or Written Abuse

We are an extremely friendly and professional clinic. We respect our clients immensely and work very hard for you and your skin. In return we do expect politeness and avoidance of abuse verbally and in writing. An aggression or abuse will not be tolerated.

1 Introduction
1.1 Skin You’re In Ltd and its Staff are committed to safeguarding the privacy of our customers and website visitors; in this policy we explain how we will treat your personal information.
1.2 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2 Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
(a) information that you supply to us in any medical questionnaire;
(b) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(c) information that you provide to us when registering with our website (including your email address);
(d) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
(e) information relating to any purchases you make of our goods or services (including your name, delivery address, payment address, telephone numbers and email address);
(f) information that you post to our website for publication on the internet (including your user name, profile pictures and reviews);
(g) information contained in or relating to any communication that you send to us (including the communication content and metadata associated with the communication); and
(h) any other personal information that you choose to send to us.
2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

3 Using personal information
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) administer our business and website;
(b) personalise our website for you;
(c) provide services to you;
(d) send you goods purchased through our website;
(e) send statements, invoices and payment reminders to you, and collect payments from you;
(f) send you non-marketing commercial communications;
(g) send you email notifications that you have specifically requested;
(h) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
(i) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(j) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
(k) deal with enquiries and complaints made by or about you relating to our website;
(l) keep our website secure and prevent fraud; and
(m) verify compliance with the terms and conditions governing the use of our website.
3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
3.4 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

4 Disclosing personal information
4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
4.3 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
4.4 Except as provided in this policy, we will not provide your personal information to third parties.

5 Retaining personal information
5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
5.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. Medical information relating to any treatments you have with us will be kept in accordance to British Medical Association guidance: for 8 years after the conclusion of treatment or the person was deceased.
5.3 Without prejudice to Section 5.2, names, addresses and emails details that have not been used for repeat business with or marketing material from Skin You’re In Ltd (i.e. newsletters, mail-outs etc) within 10 years of first registration on our website will be deleted from our server from time to time.
5.4 Notwithstanding the other provisions of this Section 5, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

6 Security of personal information
6.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
6.2 We will store all the personal information you provide via our website booking system on Squarespace’s secure (password protected) servers.
6.3 All electronic financial transactions entered into through our website will be protected by encryption technology if we start to use this.
6.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7 Amendments
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
7.3 We may make changes to this policy. This will be noted by a revision number at the end of each document. It is not our policy to notify users by email or through the private messaging system on our website.

8 Your rights
8.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee; and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
8.2 We may withhold personal information that you request to the extent permitted by law.
8.3 You may instruct us at any time not to process your personal information for marketing purposes.
8.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

9 Third party websites
9.1 Our website includes hyperlinks to, and details of, third party websites.
9.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

10 Updating information
10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

11 About cookies
11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
11.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
11.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
11.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

12 Our cookies
12.1 We use both session and persistent cookies on our website.
12.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) we use Cookie Consent to help us comply with the EU regulations regarding usage of website cookies

13 Analytics cookies
13.1 We use Google Analytics to analyse the use of our website.
13.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
13.4 The information generated relating to our website is used to create reports about the use of our website.
13.5 Our analytics service provider’s privacy policy is available click here.

14 Third party cookies
14.1 Our website also uses third party cookies from the following websites and services: Instagram, Twitter, Facebook.

15 Blocking cookies
15.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Firefox (version 51) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(b) in Chrome (version 56), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
15.2 Blocking all cookies will have a negative impact upon the usability of many websites.
15.3 If you block cookies, you will not be able to use all the features on our website.

16 Deleting cookies
16.1 You can delete cookies already stored on your computer; for example:
(a) in Firefox (version 51), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(b) in Chrome (version 56), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
16.2 Deleting cookies will have a negative impact on the usability of many websites.

17 Our details
17.1 Skin You’re In Ltd is a company registered in England and Wales under registration 13827346.
17.3 You can contact us by writing to the business address: Skin You’re In Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom WC2H 9JQ or by emailing us at info@skinyourein.co.uk.